Support

How Can We Help?

Whether you have a question about your account, need help with a simulation, or want to report an issue, we are here for you. Below are the best ways to get in touch with the LanternPhish team.

Contact Us

The fastest way to reach us is by email:

Email: [email protected]

We aim to respond to all inquiries within one business day.

Frequently Asked Questions

Before reaching out, you may find your answer in our FAQ section, which covers common questions about how LanternPhish works, pricing, age requirements, and more.

Common Support Topics

Account Issues

  • Forgot your password? Use the “Forgot Password” link on the login screen to reset it via email.
  • Want to delete your account? You can delete your account directly from within the app under your account settings. This action is permanent.
  • Trouble logging in? Make sure you are using the email address you registered with. If the problem persists, contact us at the email above.

Subscription and Billing

  • How do I cancel my subscription? Subscriptions are managed through your device’s app store (Apple App Store or Google Play). Open your store settings and navigate to Subscriptions to cancel.
  • How do I request a refund? Refunds are handled by Apple or Google, not directly by LanternPhish. Please contact the app store where you made your purchase.
  • How do I upgrade or change my plan? You can change your subscription plan from within the app or through your app store settings.

Simulations and Targets

  • My target did not receive a simulation. Check that the email address or phone number is entered correctly. Email simulations may occasionally land in spam or junk folders.
  • Can I remove a target? Yes. You can manage your targets from the app’s dashboard at any time.

Privacy and Data

We take your privacy seriously. For details on how we collect, use, and protect your data, please review our Privacy Policy.

Report a Bug or Issue

If you have found a bug or something is not working as expected, please email us at [email protected] with the following details:

  • Your device type and operating system version
  • A description of the issue
  • Steps to reproduce the problem (if possible)
  • Any screenshots that may help

This helps us diagnose and fix the issue as quickly as possible.

Business Inquiries

For partnership, press, or other business-related inquiries, please contact us at [email protected].

Lantern Phish, LLC
Virginia, USA